Privacy Policy
Privacy Policy
Volaerisjet respects the importance of appropriate personal data handling throughout the charter process. This Privacy Policy explains how we collect, use, retain, disclose, and manage personal information when you visit our website, request a consultation, attend a consultation, or proceed with a charter arrangement.
Volaerisjet operates from Hong Kong and handles personal data with regard to the Personal Data (Privacy) Ordinance (Cap. 486) (PDPO) and its applicable Data Protection Principles.
1. How We Collect Information
Our website provides information about six jet tiers and allows visitors to request an in-person consultation. It does not support direct aircraft booking or any form of payment.
Personal information may be collected when you:
- Request a consultation
- Contact our team
- Attend an office consultation
- Discuss or accept an itinerary
- Request a flight-plan change
- Submit a cancellation request
We collect information reasonably relevant to the applicable interaction or charter arrangement.
2. Information We May Receive
Depending on your interaction with Volaerisjet, information may include:
| Category | Examples |
|---|---|
| Identity | Name and passenger details |
| Contact | Email and telephone number |
| Journey | Dates, routes and destinations |
| Travel | Relevant travel-document information |
| Communications | Enquiries and cancellation requests |
| Website | Browser and interaction information |
Customers arranging travel for other passengers should provide their information only where there is an appropriate basis for doing so.
3. How Information Is Used
Personal data may be used to:
- Manage consultation requests
- Communicate with customers
- Understand journey requirements
- Prepare itineraries and flight plans
- Arrange charter services
- Manage itinerary changes
- Process cancellations and refunds
- Maintain business records
- Meet applicable legal requirements
We seek to use collected information consistently with the purpose for which it was obtained.
4. Sharing of Personal Data
Personal information may be disclosed where reasonably necessary to arrange or administer a charter.
Depending on the itinerary, recipients may include aircraft operators, airports, aviation-related service providers, technology providers, professional advisers, or relevant public bodies.
International journeys may require information to be communicated outside Hong Kong. Where applicable, such handling will be considered with regard to relevant PDPO requirements.
5. Retention
Personal data is retained only for periods reasonably necessary for its applicable purpose, subject to contractual, operational, recordkeeping, dispute-related, and legal requirements.
When information is no longer reasonably required, appropriate deletion or anonymization steps may be taken, subject to applicable obligations.
6. Data Handling
Volaerisjet uses reasonable administrative and organizational measures appropriate to the personal information it handles. Access to personal information is limited according to relevant responsibilities and business purposes.
Customers should provide travel documents or other sensitive information only through communication channels specified by Volaerisjet when such information is required.
7. Access and Correction
Under the PDPO, individuals may have rights to request access to or correction of their personal data, subject to applicable requirements and exemptions.
Requests and privacy enquiries may be submitted to:
Email: flying@volaerisjet.com
Sufficient information should be provided to help us identify the relevant records and understand the request.
8. Direct Marketing
Where personal data is used for direct marketing, Volaerisjet will handle such activity in accordance with applicable PDPO requirements, including relevant consent requirements.
Individuals may request that their personal data no longer be used for direct marketing by contacting flying@volaerisjet.com.
9. Electronic Communications
Website submissions, emails, and other electronic records may be handled with regard to the Electronic Transactions Ordinance (Cap. 553) where applicable.
10. Policy Updates
Volaerisjet may update this Privacy Policy to reflect changes to its website, consultation process, charter operations, data practices, or applicable Hong Kong requirements.
Questions concerning this Policy or our handling of personal data may be directed to flying@volaerisjet.com.
